Why we only take calls
There is no booking form on this website, and that is on purpose. A form cannot ask a follow-up question. On the phone we can find out whether the water is clear or brown, whether the floor drain is gurgling, and whether the main valve actually turns. Those answers decide what we bring and how quickly we need to be there.
How a visit unfolds
- The call. You describe what you see and hear. We ask about the age of the house and where the problem sits.
- The look. On arrival we inspect before we quote, and we show you what we found.
- The plan. You hear the options, what each involves and what it will cost before work begins.
- The work. Drop sheets down, shoes covered, water shut off only as long as needed.
- The check. We run the fixture, test the joint and walk you through it before we leave.
House rules we keep
- No surprise add-ons once work has started.
- No pressure to replace something that can be repaired.
- Old parts shown to you, then taken away if you want them gone.
- A clean floor when we pack up.
We never claim a stock photo shows our own team. The pictures on this site illustrate the kind of work described.
Where we travel
Most of our work is inside Oshawa, from the lakeshore near Lakeview Park to the rural roads around Raglan. We also take calls from Whitby, Courtice, Bowmanville and other Durham towns close by. If you are unsure whether your street is in range, simply ask when you phone.