Why it matters here
Durham basements flood for several reasons: snowmelt and rain pushing groundwater through the walls, a failed sump pump, a burst supply pipe, or sewer water coming up through the floor drain in a storm. Many Oshawa homes have finished lower levels with carpet, drywall and furniture, so even a few centimetres of water causes expensive damage. Mould can begin to grow within a day or two on wet materials.
Step by step
- Stay safe. If water is near outlets, cords or the electrical panel, do not walk into it. Call your utility or an electrician to cut power if you cannot reach the panel from a dry spot.
- Stop the source. For a supply leak, next the main shut-off. For a sewer backup, stop using every drain in the house.
- Identify the water. Clear water from a pipe is different from grey or dark water from a drain. Sewage needs gloves, boots and caution.
- Take photos. Record the water level, damaged items and the source before moving things.
- Call your insurer. Ask what they cover and if they want a particular restoration company.
- Lift and move. Get valuables, papers and electronics up and out.
- Start removing water. A wet vac or pump helps once power is safe. Open windows if the weather allows.
Keep a pair of rubber boots, gloves and a flashlight near the basement stairs. You will not want to search for them in the dark.
Mistakes to avoid
- Using household fans or a vacuum in standing water before the power is confirmed off.
- Throwing away damaged items before the insurer has seen photos.
- Leaving wet carpet underlay in place, hoping it will dry.
- Running laundry or showers during a sewer backup.
When to call a plumber
Call as soon as the source is a pipe, a drain, a sump pump or a water heater. We fix the cause; a restoration company handles the drying. If the water rose through the floor drain, a drain cleaning or main line clearing may be needed, followed by a look at protection like sump pump installation. For the longer view, read our note on water heater choices if the old tank was damaged in the flood.